Fair Compensation


October 19, 2018.

To: Pavithra A , Billing Specialist

Thank you for this $155.40 hosting credit. I believe this is fair compensation..

Thank you.

Sincerely,

Gerianne

On 10/18/2018 12:17 AM, cases@ipage-inc.com wrote:

Hello Gerianne,

As per our term of service, We can compensate only for three months. Please refer this link to know more information https://www.ipage.com/legal/user-agreement section 24 (b).

However, we have provided one year hosting charge as compensation with credit of $155.40 to your account as per your request. This credit can be applied for future renewals or purchases. The total amount of credit available in your account is $155.40.

If you have any further questions, please contact us through email or chat with us at https://www1.ipage.com/chat/ .

Sincerely,

Pavithra A
Billing Specialist

What’s My Time Worth?


October 15, 2018

To: Shobitha P, Billing Specialist

Sure you can provide hosting and product services for free of cost. You are just choosing not to.

A dismal $38.85 after my blog being down for 36+ hours?

Again this is an insult, and another post for my blog.

Sincerely,

Gerianne

On 10/15/2018 3:33 PM, cases@ipage-inc.com wrote:

Hello Gerianne,

Thank you for your reply.

I understand how important your website is to your business. I apologize for the inconvenience this has caused you. Sadly, we cannot provide hosting and product services for free of cost. So I have added two month of hosting credit worth CA$25.90 to your account. Currently your account has total credit of CA$38.85. This credit will be applied for future renewals or purchases.

Please feel free to reply to this email if you have any further questions, we are happy to help you.

Sincerely,

Shobitha P
Billing Specialist